Sustainable Success from KPIs
12th Feb 2025
Measure what matters most to your team and customers and build a sustainable future for your business…
When it comes to measuring the things that matter, most business owners and leaders focus on the financial metrics. This is natural – your business needs to be financially healthy.
But are you measuring what you think is right, or are you measuring what matters most?
What happens to the decisions you make and the actions you take when you use customer- and team-focused KPIs?
In this Sustainable Success from KPIs edition of Business Breakthrough you will learn, in the time it takes to drink a cup of tea:
- the difference between key PERFORMANCE indicators and key PREDICTIVE indicators
- how to avoid your canary falling off its perch by measuring the right things and acting fast in your business
- the 3 simple KPIs that saw Gordon Bethune transform the fortunes of Continental Airlines
Click here to discover how focusing on a handful of simple ‘canary-like’ KPIs can improve customer loyalty and team engagement in your business.
